Continuing education

Interaction Design Course participants
Interaction Design Course participants

As professionals, we always need to be learning. The times have passed that we can just coast through our careers.

I recently attended an Interaction Course presented by CooperU in Los Angeles. They are often offering classes only at their facility in San Francisco. So I was excited to attend this workshop and to learn to new skills.

What did I like the most?
  • Getting some time off of work
  • Engaging in new activities
  • Jump starting the brain and creative processes
  • Meeting new people

What did I dislike the most?

  • It only lasting 3 days. I could have learned more.
  • Some exercises seemed too “on the surface” and I would have liked to have the chance to dig deeper or try the exercise again on a different topic for more practice.
  • It seemed very “Cooper” focused and I am not sure there would be time to apply some of these tactics in the real-world agile environment.

What surprised me the most?

  • How quickly the time would fly by in the breakout session.
  • People were other disciplines besides UX design.
  • Lunch was not provided as part of the admission fee. (It would have been a good opportunity to have break out sessions on other topics.
  • How exhausted mentally I was by the end of the third day. I guess I was really giving my brain a workout.

Don’t waste a moment. Take advantage and learn.

Jennifer Blatz UX design always learning
Even on casual encounters, like an Uber right home, take advantage of meeting a new person and learn something.

When riding home one evening in the back of an Uber car, I took advantage of a situation. Sure, I could have sit back quietly and enjoyed the ride in silence. The driver did not have the radio on, so it could have been a peaceful ride.

Instead, I decide to make the ride a bit more interesting. Don’t worry, I was not going to engage in anything illegal. I decided to engage the driver in a conversation. Gasp! Talk to a stranger in Los Angeles? What? Who does that??? Well, I do.

You see, I am a gal from the Midwest. People from that part of the world are not afraid to engage in a conversation. In fact, this art form was eloquently taught to me by my father. I can recall on several instances the following circumstance: I am in a long line for an amusement park ride. My dad is waiting for me outside the ride on a bench until I am finished. By the time I get back from the ride, my dad has had a long chat with the person sitting next to him on that bench. I didn’t even notice the person when I started to get on the ride.

So what was happening here? My dad was a very smart man, and knew that having a conversation would help pass the waiting time. He didn’t want to read a book because he liked to people watch. These were the days before smart phones. So he wold strike up a chat with a complete stranger.

Not only did a conversation like this pass the time, he also learned something. And that is what I am trying to promote here. Instead of looking down and checking your smart phone, strike up a conversation with a stranger. What was so magical about the conversations my dad would have with strangers is what he learned about the other person. He would say things like, “That guy lived just a couple of blocks down from where I grew up in New York. And our parents when to the same social hall for dances and parties.” Or he would say, “The lady I sent next to on my flight is the inventor of body glitter.”

What do you do to learn more? Just start a conversation. I know this is not easy for some people. Striking up a conversation with a complete stranger can be terrifying. But if you want to be a UX designer, you have to break out of your shell and learn how to be comfortable in a conversation with others. It’s ok, the (probably) won’t bite.

  • Start the conversation small, maybe make a comment about the weather or the current surroundings.
  • Or ask a generic question about something you “seem like” you need assistance with like the time the the store is closing or do they if know….
  • Maybe you can make a comment out the phone they are looking at. Ask, “Oh is that the new iPhone? Do you like it?” People love to talk about their gadgets.
  • Gage the person’s reaction, if they give you a short answer, they might not want to chat. See how negative they seem.
  • If they ask you a question back, it’s a good sign they might want to have a conversation.
  • If a person is reading a book or has earphones on, this is a sign  they might not want to talk to you. But if they are just gazing at their phone, they are probably just killing time.
  • Don’t get too personal. But it’s ok to ask what they do for a living and what they do in that type of job.
  • Just remember that people love talking about themselves, and the point of this exercise is to learn, so let the person do a majority of the talking.
  • Be brave, learn to read others and be safe.
  • But most importantly have fun and embrace the opportunity to learn from every experience.