Learned about this little process on “Design Thinking” on MOOC today.
This is one of many design process models, called the d.modes from the D.school in Stanford. It consists of five different modes
Empathize, the first mode, is about understanding people. It is the foundation of the entire design thinking process. You should try to understand and „feel“ the needs, hopes, aspirations of users, experts and stakeholders. Your thinking mode should be that of an psychologist.
Define is the second mode. Often overlooked, it makes sure the problem is understood by everybody in the team. Structure and analyze the data collected in the first phase, cluster your findings and map patterns. You focus on crafting the right questions and define what point of view you will take. Your thinking mode is that of an analyst.
The next step is called ideation. Starting from the focused position of define, it is about collecting many ideas, deliberately without judging. It allows you as a team to go beyond the obvious solutions by combining individual skills. It is about sharing stories about what could be. Think of yourself as an explorer. Des
The mode prototype is about creating a first impression. It derives from the greek protos = first and typos = impression. You can build a prototype for anything out of everything. By crafting something with your hands your brain switches into a different mode. Your thinking mode is that of a craftsman.
Test is the last mode. Get your prototypes into the real world, engage people to interact with it. Ask them and observe their behavior. Figure out what is not yet good about it and what could be improved. Your thinking mode is that of a critic.