A UX/UI designer has a tremendous challenge when she is assigned the duties of translating a real-world process in to an electronic or digital process. The UX designer must keep the user’s mental model in mind when designing an electronic system.
When working on EMR, or electronic medical records, it is a completely different set up and system than the paper recording method the user has been using. They key to designing a successful EMR, is to closely match the work flow and system that the user is used to. That success has not really been achieved in most EMR systems. Often, software designers get too excited and caught up in the features and flash of digital possibilities. When working on any electronic system, it is crucial to always understand how the user works, and make your system as similar to that work flow as possible.
If you have any suggestions on how to bridge the gap between the real world and electronic world, please leave them in the comments. Thanks!